Frequently Asked Questions

My command

How to find an article ?

A “Search” section is available to you at the top of our store screen. Enter the product name and then click "Ok".

How to order ?

  • Add the desired product(s) to your cart (Add to cart button)
  • Click on "Order"
  • The summary is displayed. Then click on "Order" at the bottom
  • Create or log in to your account
  • Enter or verify your details
  • Choose the delivery method.
  • Choose the payment method (Paypal, Check, Credit card)
  • Check the information and then click on “Validate”

A confirmation email will then be sent to you.

Track my order?

Log in to your account then click on My order history and details .

What is the delivery delay ?

You will find all the details on the delivery page.

My account

How do I create my customer account?

Go to the page to create or log in to your account .

I already have a customer account, how do I log in?

Go to the page to create or log in to your account . Then you just need to enter your email address and password.

I lost my password, how do I recover it?

Click Login at the top left then click Forgotten Password . Go to the Forgotten Password page. An email will be sent to you to explain how to access your account. If you do not receive this email, remember to check spam and junk mail.

What is the use of my customer account?

This account will allow you to access your user space. From this space, you will be able to access the tracking of your orders and find all the useful information concerning your purchases...

Contact the CDIP

Go to the Contact page to send a message .

You can contact us by telephone from Monday to Friday from 10 a.m. to 12:30 p.m. and from 1:30 p.m. to 4 p.m. on 01 34 39 12 12.