The customer declares to have read the following provisions before placing an order for the products.

It is the exclusive responsibility of each customer to define their needs, choose the appropriate hardware and software and ensure the compatibility of the products purchased.

Placing an order implies on the part of the customer full acceptance of these general conditions of sale, as well as full legal capacity allowing him to commit to these general conditions of sale.

We may modify these general conditions of sale at any time subject to making these modifications appear on our site.

1. Price

The prices of our products are indicated in Euros or in the currency chosen by the customer, all taxes included, excluding processing and shipping costs. (Shipping fees).

For all products shipped outside the European Union and overseas territories, our prices are excluding taxes. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the jurisdiction of the CDIP. They will be your responsibility.

Promotional prices: Promotions are offered on our products for a fixed and limited period. If several promotions are in progress on the same product at the same time, the CDIP reserves the right to provide the customer with the most advantageous promotion, the promotions not being cumulative.

Sponsorship offers offered on our products cannot be combined with other current promotions on our store.

Our product offers and prices are valid as long as they are visible on the site. CDIP reserves the right to modify its prices but the products will be invoiced on the basis of the prices in force at the time the order is registered subject to availability.

2. Order

2.1 Modality

All orders are payable in Euros, USD, CAD or GBP.

Orders are placed by telephone, mail, fax, email or online on the website: Orders placed on the website will be acknowledged by email. It is the customer's responsibility to check the order confirmation and immediately notify CDIP of any errors.

By telephone: (+33) 01 34 39 12 12 Monday to Friday from 10 a.m. to 12:30 p.m. and 1:30 p.m. to 4 p.m.

By fax: (+33) 01 39 35 28 53

Print the completed order form from the website or on plain paper, the order will be processed upon receipt of payment.

By email: send the order form to, the order will be processed upon receipt of payment.

By mail: print the completed order form from the website or on plain paper, the order will be processed upon receipt of payment.

25 Boulevard de la Paix
95800 CERGY

Your order will be shipped upon receipt of your payment. Delivery within 5 working days in mainland France.

Personalized orders whose printing may require a delay of 10 days in mainland France.

The CDIP reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

2.2 Discount coupon and gift voucher

1. Discount coupons or gift vouchers issued by the CDIP are valid only on our website, the online store, excluding the bookstore section.

2. Only discount coupons and gift vouchers issued by the CDIP are accepted on the online store.

3. Discount coupons and gift vouchers are valid under the conditions defined at the time of their allocation, otherwise they are valid on all software and services offered on our online store.

4. The coupon code or gift voucher references must be entered during the ordering process.

5. When the value of your order is greater than the amount of your discount coupon or gift voucher, the difference must be paid by payment card, Paypal, bank transfer or check.

6. Discount coupons and gift vouchers cannot be combined for a single order.

7. The partially used coupon or gift voucher cannot be the subject of a refund request or a carryover of the balance for a future order.

8. Any discount coupon or gift voucher cannot be compensated in value.

9. Discount coupons or gift certificates that are not used on an order cannot be refunded or exchanged.

3. Validation

You declare that you have read and accepted these general conditions of sale before placing your order. On our website, before validating your order, you must confirm that you have read the general conditions of sale and that you accept them in their entirety and without reservation.

The data recorded by CDIP constitutes proof of all transactions carried out by CDIP and its clients.

The data recorded by the payment system constitutes proof of financial transactions.

4. Availability

Our product and price offers are valid as long as they are visible on the site, while stocks last. If the product is unavailable after placing your order, we will inform you either by email or by post as soon as possible.

You will then be offered:

Either cancel your order and get a refund

Or establishing a credit of an identical amount on your next purchase.

Either waiting for the ordered product to become available (in this case, a new delivery time will be communicated to you for information only).

You can then respond to us by email at the following address: or by post, by writing to:

25 Boulevard de la Paix
95800 CERGY

Reimbursements will be made exclusively, at the CDIP's choice, by recredit, bank check or transfer.

5. Delivery

5.1 By postal mail

The products are delivered to the delivery address mentioned by the customer when ordering.

The delivery time includes the preparation time of the package and the delivery time. Our carrier is generally La Poste, their delivery time is around 1 to 2 days for mainland France. If you choose to pay by check or transfer, the order will only be processed upon receipt.

Any order delivered outside the European Community may be subject to possible taxes and customs duties. Payment of these taxes and duties are the responsibility of the customer and is their sole responsibility.

The customer is required to check the condition of the packaging and the conformity of the product delivered.

The customer must, in the event of damage or missing items, refuse delivery to the carrier and inform the CDIP of any necessary findings.

The CDIP cannot be held responsible for the consequences due to a delay in delivery.

5.2 Download

Products are delivered for download only. When ordering, you must provide a valid email address. CDIP makes every effort to ensure that you receive as quickly as possible the email containing your software license number, as well as the internet link to follow to download the software.

If the CDIP download server is temporarily unavailable, CDIP will make every effort to restore it.

The customer will ensure that his anti-spam device does not reject messages sent by our machine.

Software or add-ons (image packs, etc.) for download must be downloaded by the customer within 6 months following the date of the order. Beyond this period, the CDIP no longer guarantees the availability of the files, and cannot be held responsible in the event that the customer has not made the necessary backups or purchased these same backups.

The CDIP strongly recommends downloading via high-speed internet access (adsl, cable, etc.).

The CDIP cannot be held responsible for the consequences due to a delay in delivery.

Any order delivered outside the European Community may be subject to possible taxes and customs duties. Payment of these taxes and duties are the responsibility of the customer and is their sole responsibility.

6. Shipping costs

Shipping costs include a contribution to preparation and packaging costs + postage costs.

Shipping costs are due for each order placed. They are calculated based on the country of destination. If you have any doubts, do not hesitate to contact us on 01 34 39 12 12

7. Payment

You have different payment methods:

Either by bank cards: Visa, Eurocard/MasterCard, credit card.

The card is debited when the order is registered.

Either by Paypal.

Either by bank check, for any order greater than or equal to 5 Euros including tax.

In the event of payment by bank check, this must be in Euros and issued by a bank domiciled in mainland France or Monaco.

The check must be sent, in a stamped envelope at the current rate, to:

25 Boulevard de la Paix
95800 CERGY

And made payable to the “CDIP”.

Either by telephone on 01 34 39 12 12 using your bank card.

This service is open Monday to Friday from 10 a.m. to 12:30 p.m. and 1:30 p.m. to 4 p.m.

Either by transfer.

The transfer must be made in Euros only under the following references:

International identification (IBAN): FR76 1027 8063 4700 0280 9584 841

International Bank Identifier (BIC): CMCIFR2A

Any transfer costs are the entire responsibility of the customer.

CDIP reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time of order registration, subject to availability.

The products remain the property of CDIP until full payment of the price, particularly in the event of rejection of the means of payment.

8. Security

To avoid any risk of misappropriation of your bank card, CDIP uses a secure payment system with SSL standards, the safest and most widespread encryption protocol currently.

Your bank details are directly encrypted and routed to the Crédit Mutuel 'CyberMUT payment' organization, without going through our site. The data is managed directly by the bank.

CDIP does not store any banking information.

9. Returns

9.1. Right to retract

In accordance with the law, the customer has a period of 14 (fourteen) days to return, at his own expense, products that do not suit him. This period runs from the day the order is delivered.

Only software returned complete and not unsealed will be taken back. Any software that has been installed will not be refunded or exchanged.

Only products returned in perfect condition, in their original packaging and accompanied by any accessories may be subject to a refund request.

This right of withdrawal is exercised without penalty for the customer.

The customer can request either a refund of the sums paid or an exchange of the product.

The right of withdrawal cannot be exercised if the customer has installed the software or obtained a code for software requiring activation. This right cannot also be exercised for personalized orders such as printing with data provided and validated by the customer.

9.2. Product non-conformity

Defective, damaged or non-compliant products will be taken back and refunded or exchanged or will be subject to a credit note. In this case, we kindly ask you to report this in detail in writing and return the product(s) to us. The CDIP will exchange or refund the product(s).

9.3. Satisfied or refunded offer

For products benefiting from this offer, the customer may, beyond the legal withdrawal period of 14 days and within a maximum of 30 days from delivery, request a refund. Only products returned in perfect condition, in their original packaging and accompanied by any accessories may be subject to a refund request. And in this case, only the shipping and return costs will remain the responsibility of the customer.

10. Reimbursement procedure

In the event of a request for refund or cancellation of the order, CDIP will reimburse the customer within 30 days of receipt of the request.

Reimbursement will be made at the discretion of CDIP by bank check, bank transfer or by recrediting the means of payment used when ordering.

11. The user license

The user must read the license before using the software. Requesting the activation code constitutes acceptance of the terms of the user license.

11.1 General

The purchase of software gives the right to use on several computers for personal use only.

You may not assign or transfer your rights to the Software or authorize the copying of all or part of the Software to another user's computer.

You can only transfer your rights to use the software to another person if you give up using the software yourself, transfer the original CD-Rom and the printed documentation to them and do not keep any copies, including backups. or those installed on a computer. The beneficiary must accept the provisions of this contract.

You will need to inform CDIP in writing and provide the beneficiary's contact details.

Obtaining an updated version free of charge or for a fee or obtaining a new edition of the software at a preferential price as a result of this license does not allow you to transfer all or part of your rights to the software. use of any version or new edition of the software to another person.

11.2 Additional features of Généatique, genealogy software

11.2.1 A single person

If you have multiple computers, it is possible to install the software on all your computers.
But you cannot use Généatique on several computers simultaneously, whether for a single person or several people. However, you will be able to use Geneatic in turns.

11.2.2 Need for Internet access

Periodic Internet access is necessary for Généatique to validate the license regularly. When you do not have internet access temporarily, the software can be launched and used without incident but for a very limited period.

12. Intellectual Property

All texts, comments, works, illustrations and images contained in the CD-Roms and on the packaging or reproduced on the CDIP websites are reserved under copyright as well as under intellectual property and for the whole world.

As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized. Any other use constitutes counterfeiting and is punishable under Intellectual Property, unless prior authorization is given by the CDIP.

13. Liability

The products offered comply with current French legislation. CDIP cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered.

The CDIP cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire.

Furthermore, the CDIP cannot bear “damage and interest” for any reason whatsoever.

Regarding the quality of printing of personalized documents, the CDIP makes every effort to produce documents that meet the expectations of its customers. However, given the subjective nature of the assessment of the result and the importance of the quality of the client's photographs on the "rendering", it is agreed that under no circumstances could the CDIP proceed to reprint more a copy of the documents ordered, within the limit of 50 Euros; amount calculated on the basis of the list price.

14. Applicable law - Disputes - Mediation

If this has not already been done, we invite you to submit your complaint using our form
or by post to the following address:

Mediation service
25 Boulevard de la Paix
95800 Cergy

In accordance with Article 14 of Regulation (EU) No. 524/2013, you can also choose to use an alternative dispute resolution website by submitting a complaint on the European Dispute Resolution platform.

For legal recourse, the French courts will have sole jurisdiction.

The language of this contract is French.

15. Personal information

The CDIP undertakes not to disclose to third parties the information communicated by the customer except for orders processed by partners. In this case only the information necessary to process the order is communicated and we do not authorize our partner to use this data for purposes other than processing the order.

The CDIP only collects the data strictly necessary for the proper processing of orders or to announce the advantages, promotions and new products that we wish to benefit our customers.

The information requested from the customer is necessary to process their order and is intended for CDIP services. Pursuant to Law No. 78-17 of January 6, 1978, the customer has a right of access to information concerning him. On request, they can be communicated to him and, in the event of an error or modification, be rectified.

16. Company identification

are CDIP company websites.

25 Boulevard de la Paix
95800 CERGY
Number in the Pontoise Trade and Companies Register: B 384 054 516 00040

VAT: FR 82384054516
SAS with capital of 8000 Euros